felbet Privacy Policy – How Your Personal Data Is Handled
This Privacy Policy explains what personal information felbet collects from Filipino players, how it is used, who it may be shared with, and what rights you have over your own data. Reading this page takes just a few minutes and helps you understand exactly how your information is protected on our platform.
What Information We Collect and Why
When you register an account on felbet, we collect the personal information needed to verify your identity, process your transactions, and keep your account secure. This includes your full name, date of birth, email address, mobile number, and a valid government-issued ID for identity verification purposes. We also collect your preferred payment method details so that deposits and withdrawals in Philippine pesos can be processed smoothly and without unnecessary delays. When you use the platform — whether you are placing a sports bet, playing a live casino game, or joining a bingo session — we collect activity data such as session timestamps, game history, and wagering records. This activity data helps us detect unusual account behaviour, resolve disputes, and improve the overall experience for Filipino players. We do not collect more information than is reasonably necessary for these purposes, and we do not ask for sensitive personal data that is unrelated to your use of the platform.
Automatically Collected Technical Data
In addition to the information you provide directly, felbet automatically collects certain technical data when you access the platform from your mobile browser or any other device. This includes your IP address, device type, operating system, browser version, and the pages or features you interact with during each session. We use this technical data to maintain platform stability, diagnose errors, and ensure that the mobile experience works correctly across the wide range of devices used by Filipino players. Technical data is stored securely and is not used to build advertising profiles or sold to marketing companies. If you have questions about what specific data has been collected on your account, the FAQ page explains how to submit a data access request.
How We Use Your Personal Information
The personal information you provide is used exclusively for operating your felbet account and delivering the services you have signed up for. This includes processing your deposits and withdrawals in Philippine pesos, verifying your age and identity as required under applicable regulations, sending you account-related notifications such as transaction confirmations and security alerts, and providing customer support when you need assistance. We may also use your information to send you promotional communications about offers available on the Promotion page, but only if you have opted in to receive such messages — you can opt out at any time through your account settings. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.
Sharing Your Information With Third Parties
felbet does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We share your data only with carefully selected service providers who help us operate the platform — such as payment processors that handle your Philippine peso transactions, identity verification partners, and technology providers that support our infrastructure. All third-party partners are contractually required to handle your data in accordance with applicable data protection standards and are not permitted to use your information for any purpose beyond the specific service they provide to felbet. In certain circumstances, we may be required to disclose your information to regulatory authorities or law enforcement agencies in the Philippines if we receive a lawful request to do so. Any such disclosure will be limited to the minimum information required to comply with the legal obligation.
Data Retention and Security
We retain your personal information for as long as your account remains active and for a reasonable period afterwards as required by applicable law and our internal record-keeping obligations. Account data related to financial transactions is typically retained for a minimum of five years in line with standard financial record-keeping requirements in the Philippines. felbet uses industry-standard security measures — including encrypted data storage, secure transmission protocols, and access controls — to protect your personal information from unauthorised access, disclosure, or loss. While no system can guarantee absolute security, we continuously review and update our security practices to address emerging risks. If you believe your account has been compromised, please report it immediately through the FAQ page so our team can take prompt action.
Your Rights as a Filipino Player
Under applicable Philippine data privacy law, you have the right to access the personal information we hold about you, request corrections to any inaccurate data, and ask us to delete your information in certain circumstances. You also have the right to object to specific types of processing, to withdraw consent where processing is based on consent, and to lodge a complaint with the relevant data protection authority if you believe your rights have been violated. To exercise any of these rights, you can submit a request through the contact details provided on the FAQ page and we will respond within the timeframe required by applicable law. We take all data rights requests seriously and will never penalise you for exercising your legal rights in relation to your personal information.
Cookies and Similar Technologies
felbet uses cookies and similar tracking technologies to keep you logged in to your account, remember your preferences, and understand how players navigate the platform so we can make improvements. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use the service. Optional analytics cookies help us understand which features are most useful to Filipino players, but these can be declined without affecting your core account access. We do not use third-party advertising cookies or allow external ad networks to place tracking technologies on the felbet platform. If you have questions about how cookies work on the platform, the FAQ page has a plain-language explanation.
Changes to This Privacy Policy
felbet may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or our data handling practices. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players through their account. Your continued use of the platform after any changes have been published constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact us through the FAQ page to discuss your account options. We recommend reviewing this page periodically so you are always informed about how your personal information is being handled.
Key Privacy Principles at a Glance
A quick summary of how felbet handles your data — written in plain Philippine English.
Data Is Never Sold
Your personal information is never sold, rented, or traded to third parties for marketing purposes. We share data only with service providers who help us run the platform, and only under strict contractual data protection obligations. Your information stays within the felbet ecosystem.
You Control Your Data
Filipino players have the right to access, correct, and request deletion of their personal information at any time. You can also withdraw consent for optional communications and opt out of analytics cookies without losing access to your account. Your data rights are taken seriously and acted on promptly.
Secure by Design
All account data is stored using encrypted systems and transmitted over secure protocols. Access to personal information is restricted to authorised personnel only, and our security practices are reviewed regularly to address new risks. If you ever suspect unauthorised access, our support team is ready to help through the FAQ page.
Questions About Your Privacy?
If you have any questions about how felbet handles your personal data, the FAQ page has detailed answers written in plain Philippine English. You can also create a free account and manage your data preferences directly from your account settings.